When is free one thing other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Returned Nook tends to make nothing free
When you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
A totally free Nook problem that isn't really unique
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not really free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Look at the small print
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Returned Nook tends to make nothing free
When you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a brand new Ultrabook with a free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
A totally free Nook problem that isn't really unique
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not really free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Look at the small print
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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