To continue off from our last blog post and to respond to our customers questions yes all social wifi devices and hardware will connect on port 4 to your broadband router. Once you have successfully configured the wireless hotspot access point you will need to access the web interface. Either IP of 172.16.25.x should have been connected or released on your RF device if your connected to that social wifi router SSID. If not please look for your SSID and connect to it and make sure your device picks up a valid DHCP address from 172.16.25.x. Once your are on your valid social wifi network you will just log into the web ui.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
After you have performed the following the next think you need to do is access the web interface. Please remember that after one of our hotspot hardware routers have been flashed or upgrade you can no longer access the original manufacturers web ui. This is extremely important that if you are performing your own device configuration to make sure you download the correct firmware from our website or getting it from one of our technical support staff. Once access the web interface just go through the instruction on the booklet and follow the instructions to set up your social internal wifi network by enable DHCP and have your customers connect to your SSID. Please remember that your encryption should be open. Simple ping tools should be your first tool for troubleshooting and obviously make sure you have enough coverage in your environment. Best practices are to always have 2 sensors or access points as a fail over or redundant sensor for your social wifi hardware set up. Channel spacing is very important and at times more access points is not always the solution as too many wifi social hardware devices in one area can create sticky RF clients or cross channel interference. To continue please read our next blog
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If your DNS shows red you will not get a successful connection to our social media cloud services. If all status icons are showing green your configuration is confirmed and just connect your cable modem or broadband modem to port 4 and any other internal network resources to any other port. One other important point I wanted to cover which about 30 of our customers have asked this week is the following; how do I know if I have enough wireless coverage for my restaurant or retail environment? This is just a general answer but I always first recommend to all of our customer to have a wireless site survey for your social wifi hardware setup.
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
After you have performed the following the next think you need to do is access the web interface. Please remember that after one of our hotspot hardware routers have been flashed or upgrade you can no longer access the original manufacturers web ui. This is extremely important that if you are performing your own device configuration to make sure you download the correct firmware from our website or getting it from one of our technical support staff. Once access the web interface just go through the instruction on the booklet and follow the instructions to set up your social internal wifi network by enable DHCP and have your customers connect to your SSID. Please remember that your encryption should be open. Simple ping tools should be your first tool for troubleshooting and obviously make sure you have enough coverage in your environment. Best practices are to always have 2 sensors or access points as a fail over or redundant sensor for your social wifi hardware set up. Channel spacing is very important and at times more access points is not always the solution as too many wifi social hardware devices in one area can create sticky RF clients or cross channel interference. To continue please read our next blog
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Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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